Sr IT Service Operations Specialist

You are a dedicated and detail-oriented Problem Management Analyst with hands-on experience in a fast-paced enterprise environment and a strong understanding of ITIL principles. Your role is crucial for analyzing incidents, determining root causes, and implementing process improvements to enhance operational efficiency. Your key responsibilities include analyzing incident details to identify patterns and trends, conducting root cause analysis, creating comprehensive customer-facing incident documentation, collaborating with subject matter experts to develop and refine processes, contributing to prevention strategies, maintaining effective communication with stakeholders, and ensuring adherence to ITIL best practices. To excel in this role, you must have proven experience in a Problem Management role within a fast-paced enterprise setup, strong analytical skills, excellent communication skills, ITIL certification (preferred), understanding of Incident, Problem, and Change Management principles, ability to collaborate effectively with cross-functional teams, and experience in process improvement methodologies. Your skills should include strong problem-solving skills, attention to detail, ability to work independently and manage multiple priorities, proficiency in using incident management tools and software, and familiarity with data analysis and reporting tools.,