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Yash Technologies
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Sr. Executive

Sr. Executive

Yash Technologies

3 - 8 years

5 - 10 Lacs

Bengaluru

Posted:3 hours ago| Platform:

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Skills Required

Data migration Business transformation Social media Incident management microsoft IT operations Macros Operations Monitoring CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking forward to hire Sprinklr Professionals in the following areas :

:

We are seeking a highly skilled Sprinklr Technical Analyst responsible for the global Social Media Management platform of client KGaA.
The ideal candidate will have extensive expertise in Sprinklr Advertising, Social, and Marketing, and is familiar with Social listening from an administrative/technical perspective, with a primary focus on Ads, followed by Social and Marketing effectively serving as a Social Media IT/Operations/Admin specialist.

Key Responsibilities:

Act as a platform administrator and technical expert for Sprinklr ads, Social, Marketing, and Social listening modules
Lead user onboarding, ensuring seamless access and comprehensive training and enablement for new users
Configure and maintain Sprinklr platform to align with business requirements and enhance operational efficiency
Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions
Manage multiple projects simultaneously, ensuring timely completion and adherence to quality standards
Perform initial triage on the issues and provide technical/functional solution to the reported issues/requests.
Build and maintain strong stakeholder relationships, serving as a trusted advisor for Sprinklr topics
Independently manage critical issues
Actively co-ordinate with the Sprinklr team for operational priorities and result-oriented outcomes
Ensure compliance with set incident management and change request management processes
Work with various internal and external teams to execute platform upgrades, platform data migration and integrations
Knowledge on integration of the Sprinklr platform to enterprise platforms/applications (CRM, Marketing, Analytics, DAM, AI, Looker Studio etc.)
Actively contribute to the social media strategy of the company
Develop procedures and processes for pro-active monitoring of the platform and derive meaningful insights from the platform usage trends and make suggestions for utilization
Stay informed about new applications and tools, demonstrating a proactive approach to learning and adaptation.
Exhibit strong organizational skills and a team player mentality to foster collaboration.
Solve problems effectively and develop solution-oriented strategies for challenges.
Writing basic software programs for enabling end user executable macros will be an added advantage

Key Skills :

Good stakeholder management experience
Exceptional time management skills and a results-driven mindset
Quick decision-maker with a proactive approach to problem-solving.
Experience in programming search queries and conducting own analysis
Confident, professional, and courteous communication (verbal and written) with fluency in English
Understanding of enterprise software support processes and tools
Knowledge of the Microsoft suite (Excel, PowerPoint, Word, Teams)
Well-versed with Social Media channels (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.) and their usage as business channels

Qualifications:

3+ years of experience in Sprinklr software technology delivery with minimum 5+ years of experience in Social Media landscape(Radian6, TweetDeck, Hootsuite, Sprout Social, etc.), social listening & customer experience
Bachelor s degree in Engineering/Master of Business Administration

Our Hyperlearning workplace is grounded upon four principles

Flexible work arrangements, Free spirit, and emotional positivity
Agile self-determination, trust, transparency, and open collaboration
All Support needed for the realization of business goals,
Stable employment with a great atmosphere and ethical corporate culture

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Yash Technologies

Information Technology and Services

Arlington Heights

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Sr. Executive