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Sr. Engineer - Studio Operator - Technical Support Engineer

0 years

0 Lacs

Bengaluru Karnataka India

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

support software analytics openstack maintenance content engineering troubleshooting communication networking network switching routing docker scripting ansible python

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Position at Wind River

Responsibilities

  • Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
  • In depth log debug and analysis
  • Support customer KPI’s and SLA’s
  • Software Upgrades and Patching
  • Emergency Recovery for outages reported by customers
  • Maintenance of customer lab environments
  • Mentor and train others in the organization
  • Document and develop technical content and solutions for knowledgebase

About You

  • Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
  • Experience working in an external customer facing technical support role
  • Experience troubleshooting complex technical issues
  • Excellent written and verbal communication skills in English
  • Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
  • Experience working with Linux
  • Ability to work in a dynamic, high pressure customer facing environment
  • Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus

  • Experience with Docker and Kubernetes
  • Experience with ELK stack
  • Experience working with Telecommunication Providers
  • Experience with scripting: Ansible, Bash, Python

Benefits Package

  • Competitive Benefits Package
  • Birthday and Volunteer Time off
  • Private life, health and travel insurance
  • Flexible working hours
  • Employee Assistance program

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