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Varroc Engineering
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Sr. Engineer Customer Quality - Cluster

Sr. Engineer Customer Quality - Cluster

Varroc Engineering

5 years

0 Lacs

india

Posted:6 days ago| Platform: GlassDoor logo

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Skills Required

engineering analysis support data

Work Mode

On-site

Job Type

Part Time

Job Description

Sr. Engineer Customer Quality - Cluster

Varroc Engineering Limited - Business I - Operations - Region 2 - Quality Assurance - Customer Quality

Chakan, Pune

Job Description

Principal Accountabilities:

1. Attend to customer complaints whenever required.

2. Maintain and update the CC log and register for reported customer complaints.

3. Actively participate in customer complaint root cause analysis with the CFT (Cross-Functional Team).

Identify the root cause for defective parts.
Initiate an action plan with the CFT (Cross-Functional Team).
Implement and verify the action plan.
Update documents related to complaints with the CFT, such as PFMEA, IPO & Control Plan.

4. Submit the complaint action plan to the customer.

Major Challenges:

Require plant support for the timely resolution of customer complaints process related issue.
Support for Part data & history.
Handling multiple customers.

Job Requirement

Qualification-

Minimum Qualification required: Bachelor’s degree in Engineering.

Experience Required-

Minimum 5 years of experience

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