Sr Engineer-Cloud & Infra Engg

About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Job Title: Service Now Administrator

Essential Duties & Responsibilities

• Configure , Develop & Maintain the ServiceNow platform, ensuring its smooth operation and optimal performance
• User management, Incident and problem management, Change management and service catalog management
• Implementing customizations, integrations, and process automations
• Monitor the system to resolve any technical glitches
• Assist and manage application upgrades, loading, and data maintenance
• Provide technical support to end-users, troubleshoot issues, and offer training on ServiceNow functionalities
• Understand and implement approved system change requests under change guidance, interface with users, and support testing
• Write technical and customer-accessible documentation and participate in the delivery of other relevant training
• Work with other IT professionals and stakeholders to ensure successful implementation of ServiceNow solutions