Sr. Endpoint System Engineer

As a Sr. Endpoint System Engineer at the company, you will play a crucial role in providing strategic support, solving technical challenges, and ensuring clients receive top-notch service through the Unified Endpoint Management (UEM) platform. Your responsibilities will include: - Serve as a trusted technical advisor, offering tailored solutions using MDM, RMM, and Patch Management tools. - Provide hands-on support through calls, emails, and chat to resolve technical queries and ensure a seamless customer experience. - Engage with clients to understand their IT infrastructure, device management needs, and security goals. - Troubleshoot product-related issues and collaborate with internal teams to implement effective resolutions. - Understand and communicate clients" architecture, integration capabilities, and feature set confidently. - Deliver training to clients and internal teams, documenting technical issues to enhance the knowledge base. - Stay updated on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space. - Actively gather and share client feedback to drive innovation and improvement. You should bring: - 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools. - Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF. - Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM. - Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals. - Excellent communication skills, both technical and non-technical. - Strong organizational skills, multitasking abilities, and a collaborative team mindset. - A degree in BE / B.Tech / MCA or equivalent. Nice to have: - Certifications like CompTIA Security+, CISSP, or other relevant cybersecurity certs. - Exposure to cloud security and advanced network security concepts. If you are passionate about solving tech puzzles, empowering others, and making a real impact in the cybersecurity field, this role is for you. The company offers a dynamic work environment where you can contribute to transforming how businesses secure and manage their digital ecosystems. (Note: The additional details of the company were not provided in the Job Description),