Sr. E-Commerce manager

Job Description: Client Success Manager/Ecommerce growth managerLocation: Banglore,Delhi-NCR [ Hybrid (Office-based once a week initially, withreduced frequency post-training)]Industry: E-commerce / Digital MarketingExperience Level: 10-12 years

Position Overview

We are looking for a highly motivated and experienced Client Success Manager tojoin our dynamic team. The ideal candidate will have experience managing ecommerce campaigns on platforms like Amazon and Walmart, with a strongunderstanding of listing optimization, digital marketing strategies, and clientmanagement. As the main point of contact for USA-based clients, the Client SuccessManager will ensure seamless communication, timely execution of campaigns, andthe optimization of client outcomes.

Key Responsibilities

• Client Relationship Management:
• Serve as the primary point of contact for USA-based clients.
• Build and maintain strong, long-lasting relationships with clients.
• Ensure clients are fully satisfied with the services and results delivered.
• Campaign Management & Optimization:
• Oversee and manage e-commerce campaigns on Amazon, Walmart, and
  

other relevant platforms.

• Optimize product listings, ads, keywords, and campaigns to drive sales and
  

performance.

• Analyze campaign data and provide insights for improvement.
• Communication & Reporting:
• Provide regular updates to clients on campaign progress, performance, and
  

optimizations.

• Translate complex data insights into easy-to-understand reports for clients.
• Address client queries, resolve concerns, and ensure a smooth experience.
• Collaboration with Internal Teams:
• Work closely with internal teams to ensure alignment on campaign objectives
  

and deliverables.

• Act as a bridge between clients and the internal operations/marketing team to
  

execute plans efficiently.

• Targeted Outreach:
• Identify and engage with agencies servicing USA clients in need of ecommerce management and optimization services.
• Look for potential opportunities within Amazon's internal teams or related
  

roles to recruit skilled professionals.

Skills & Qualifications

• 10-12 years of experience in client success, digital marketing, or e-commerce,
  

ideally with a focus on Amazon, Walmart.

• Proven experience in managing e-commerce campaigns, particularly in listing
  

optimization and advertising.

• Strong understanding of e-commerce metrics, KPIs, and ROI.
• Ability to effectively communicate and build relationships with USA-based
  

clients.

• Fluency in English is a must; both written and verbal communication must be
  

strong.

• Highly organized and able to manage multiple projects simultaneously.
• Proactive, with a solution-oriented mindset and a client-first attitude.
• Experience working in an agency setting or with large e-commerce platforms
  

(Amazon, Walmart, etc.) is highly preferred.
Skills: walmart,roi,campaigns,amazon,client management,kpi,e-commerce,digital marketing,ads