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General Mills
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Sr. D&T Analyst Corporate Services

Sr. D&T Analyst Corporate Services

General Mills

8 - 10 years

9 - 13 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

supply chain engineering services automation change management sap enterprise architecture functional testing process improvement agile http

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as a functional lead for ITSM and HRSD processes on the ServiceNow platform, ensuring solutions align with business objectives, enterprise standards, and compliance requirements.

Partner with business stakeholders, Solution Managers, and technical teams to capture requirements, refine user stories, and translate them into actionable functional specifications.

Manage and govern foundational data (Assignment Groups, Licensing, User/Role Data, Locations, Departments, Cost Centers, etc.), ensuring accuracy, consistency, and alignment with enterprise data policies.

Provide consultative guidance to business stakeholders, advising on ServiceNow best practices, solution options, and process improvement opportunities.

Analyze existing processes to identify opportunities for automation, simplification, and efficiency improvements using ServiceNow capabilities.

Collaborate with technical engineers to design and deliver solutions, providing detailed process flows, acceptance criteria, and test scenarios.

Lead and coordinate Proof of Concepts (POCs) and Discovery workshops, validating solution feasibility and shaping future enhancements.

Lead functional testing, UAT coordination, and validation of new modules, enhancements, and platform upgrades to ensure business readiness and quality outcomes.

Maintain and manage product backlogs for ITSM and HR modules, prioritizing requests based on business impact, user experience, and strategic alignment.

Provide expertise in ITSM processes (Incident, Problem, Change, Knowledge, Service Catalog) and HRSD modules (Case Management, Employee Service Center, Onboarding, and related workflows).

Develop and deliver functional documentation, training materials, and knowledge articles to support adoption, process maturity, and end-user enablement.

Support Incident and Change Management by performing impact assessments, validating fixes, and ensuring alignment with business needs.

Research, evaluate, and recommend new ServiceNow features and industry best practices to maximize platform value and improve employee experience.

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General Mills

Manufacturing

Minneapolis Minnesota

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Sr. D&T Analyst Corporate Services