Sr Customer Service Executive - MOVE

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsThe incumbent would be responsible todeliver Move services to Customer with Orders as per Committed RFS and guidelines,with Clear focus on coordination and rigorous Follow up with Customer as wellas key stake holders. Scrutinize orders logged by sales team for completenessbefore commencing delivery process. Provide inputs to supervisor onprovisioning issues to be discussed. Has/ Built in depth knowledge withinProvisioning & Configuration Management & to apply their knowledgeefficiently and work productively with broad instruction. Regularly participatein important projects or activities as a full contributing team member, is ableto proactively identify important issues or risks, and seeks the appropriatelevel of guidance and advice to ensure delivery of quality outcomes.Operational role which is responsible for delivering results that have directimpact on the achievement of results within Provisioning & ConfigurationManagement. Works under direct supervision. Able to identify problems andprovide inputs to improve, change or adapt existing methods and techniquesdrawing from personal experiences and feedback. Actively acquires more complexskills, techniques, operating practices, knowledge of abstract concepts inorder to progress toward full proficiency in the field of specialisation. Hasskills and knowledge that will allow them to adapt to effectively deal withunfamiliar issues.Candidate needs to work with minimalguidance from their line managers and needs to be keep him updated withperiodic progress. Should be able to sustain high pressure and delivery withfast pace.Major Activities: -

• Customer co-ordination for Order related activity.
• Deeper understanding of mobility Voice/SMS/Data.
• Configuration and Management for Provisioning of Customer & Suppliers.
• Basic understanding of 2G/3G/4G/LTE signaling..
• Order tracking and Order Management.
• Change management handling for Customer delivery as well as assurance/ commercial/billing issues
• Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams.
• Should be a team player and enjoys working within and CFT teams.