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Sr. Associate - Voice

2 - 4 years

3 - 5 Lacs

Navi Mumbai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Voice process travel process customer service Sabre customer interaction Amadeus

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Microsoft Office application skills, including Outlook, and Excel Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDSs Excellent fluency in English - Proficiency & Comprehension (spoken and written).

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WNS Holdings
www.wns.com

Business Process Management (BPM)

Mumbai

45,000 Employees

347 Jobs

    Key People

  • Keshav Murugesh

    CEO

  • Ameet R. Kakkad

    CFO

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