Sr. Associate Human Resources (Workforce Administration)

Job Description

Amgen is seeking a Senior Associate of Human Resources Workforce Administration to join our HR Technology group at Amgen's Capability Center in Hyderabad, India. The successful candidate will bring experience in various aspects of human resources administration, providing essential customer service support to staff members and managers as a key member of our service delivery team. You will also be responsible for monitoring worker data in our Human Resources (HR) system, Workday, and collaborating with other groups on processes and analyzing HR system functionality. Roles & Responsibilities Respond to inquiries and issues related to Amgen's HR system, Workday, that have been escalated from HR Associates. Deliver excellent customer service, as measured by Service Level Agreements (SLAs). Assign and balance HR system security roles. Provide analysis and documentation to support the quarterly SOX process for Workday Security role assignments and removals. Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of the HR system to meet business goals. Manage and maintain the content in the team's knowledgebase program and suggest improvements for ongoing development. Generate and create Workday reports and perform audits on transactional work and other processes. Perform transactional work in Workday using mass upload tools and correcting data discrepancies. Foster relationships and service levels through enthusiastic communication and timely, effective responses. Contribute to knowledge sharing within the team, providing on-floor support and training call center representatives on HR system processes while offering feedback on process and technology improvements. Lead other projects/activities, as needed, and participate in cross-functional process improvements. Basic Qualifications and Experience Strong working knowledge of Workday. 4+ years of experience in human resources and a corporate service center. Strong working knowledge of Workday, including generating Workday reports, EIBs, and Mass Operations Management. Strong quantitative, analytical (technical and business), problem-solving skills, and attention to detail. Functional Skills Must-Have Skills 4+ years of strong working knowledge of Workday, including using tools such as EIBs, Mass Operation Management, and data audits. Experience in creating and using Workday reports. 3+ years of experience in human resources and a corporate service center supporting Workday. Soft Skills Excellent analytical and troubleshooting skills. Strong quantitative, analytical (technical and business), problem-solving skills, and attention to detail. Strong verbal, written communication, and presentation skills. Ability to work effectively with global, virtual teams. Strong technical acumen, logic, judgment, and decision-making. Strong initiative and desire to learn and grow. Ability to manage multiple priorities successfully. Exemplary adherence to ethics, data privacy, and compliance policies.