Sr Associate/ Customer Success Manager - MuleSoft

As a Customer Success Manager within the CSM team of Signature Success at Salesforce, you will play a crucial role in being the primary contact point for Salesforce's largest and highest-profile customers. Your main responsibility will be to partner with a small number of assigned accounts, focusing on understanding and improving the customers" business goals to enhance their overall technical and operational health and maximize the value derived from their Salesforce investment. The role of a Technical Account Manager involves staying informed about the customers" key events, needs, potential risks, and value drivers, and taking proactive measures to address them. You will serve as a trusted advisor to customers, demonstrating excellence in communication with stakeholders and possessing comprehensive knowledge of the Salesforce platform to provide solutions aligned with their business needs. Building strong relationships with customers and account teams, developing a deep technical understanding of their Salesforce implementation, sharing best practices, and promoting the adoption of proactive services are essential aspects of this role. Through these activities, you will be able to proactively prepare customers for success by optimizing the platform, especially during critical peak events. Your role will also involve serving as a point of contact for major incidents, managing customer expectations, and facilitating communications throughout the resolution process. Acting as the primary technical interface for customers, you will collaborate with both internal and external stakeholders, including partners and ISVs, to address customer requirements effectively. Key Responsibilities: - Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities. - Act as an internal authority on your customer's key value drivers and needs. - Help customers achieve their business goals on the Salesforce platform by coordinating services, providing timely guidance on Salesforce features, advising on feature adoption, and suggesting technical improvements. - Communicate the value of Signature Success to ensure customer retention. - Provide regular updates and communications to customers during infrastructure service disruptions. - Assist in the triage and resolution of high severity cases to ensure timely issue resolution. Technical Requirements: - Expertise in Mulesoft, TIBCO, or Boomi is required. - Flexibility in terms of AMER Shifts is necessary. - 5+ years of experience in building or supporting enterprise-grade Java-based or Integration or API Management systems. - Solid understanding of HTML, CSS, and JavaScript. - Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, and proxy servers. - Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday, etc. - In-depth knowledge of database concepts, data management (RDBMS), and SQL. - Experience in troubleshooting container and container management technologies like Docker/Kubernetes.,