Sr Associate/ Asst Manager - Quality Analyst

As a Sr Associate / Asst Manager - Quality Analyst in Noida, you will play a crucial role in maintaining the highest standards of quality in Contact Centre Operations. Your responsibilities will include: - Conducting call audits and quality checks to ensure adherence to quality standards - Analyzing call centre metrics and creating reports to identify areas for improvement - Developing and implementing quality improvement plans to drive business excellence - Collaborating with the team to ensure seamless day-to-day operations - Identifying trends and patterns in customer interactions to inform business decisions - Developing and leading training programs to enhance customer experience - Working closely with the management team to align quality objectives with business goals To excel in this role, you will need: - 3 to 15 years of experience in Quality Analyst - Proven track record of delivering quality improvement initiatives - Strong analytical and problem-solving skills - Excellent communication and leadership skills - High level of expertise in 7Qc tools for Quality Assurance and Quality Analysis - Experience with call centre metrics and reporting - Strong understanding of customer experience and its impact on business If you are passionate about quality assurance, quality analysis, and customer experience, and possess the required skills and experience, we look forward to having you on our team in Noida.,