Posted:1 week ago|
Platform:
On-site
Full Time
US Healthcare :- Voice Process
Role Offered :- US Healthcare Voice / AR Calling Voice / Healthcare Claims Voice Process
Exp : 6 months - 5 years experience working in the US Healthcare / Healthcare Insurance.
Qual :- Any Graduates / BE / MCA / MBA
Location - Bangalore
CAB :- 2 WAY Cab
Shift :- US shift
Handle inbound and outbound calls related to healthcare services.
Service customers seeking support with their monthly healthy benefit package.
This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
Customers will seek help with replacement cards, balance checks, and contact information updates.
Successful associates can distinguish varying levels of customer complexity & communicate effectively.
Resolve customer queries efficiently while maintaining professionalism.
Maintain records of patient interactions and escalate complex cases when needed
Strong verbal and written communication skills.
Ability to handle customer inquiries with empathy and professionalism.
Basic knowledge of healthcare processes and medical terminologies (preferred).
PERSONAL NETWORK.
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Experience: Not specified
5e-05 - 0.00011 Lacs P.A.
Experience: Not specified
5e-05 - 0.00011 Lacs P.A.
