Posted:1 week ago|
Platform:
Work from Office
Full Time
Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of documentation related to system configurations and operational procedures.- Engage in continuous learning to stay updated with the latest technologies and best practices in the field.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Splunk.- Good To Have Skills: Experience with Splunk Administration.- Strong analytical skills to troubleshoot and resolve technical issues effectively.- Familiarity with incident management processes and tools.- Ability to work collaboratively in a team-oriented environment.
Advent Global Solutions
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