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Sanofi
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Specialized Support Lead

Specialized Support Lead

Sanofi

2 - 6 years

0 Lacs

hyderabad telangana

Posted:1 week ago| Platform: Shine logo

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Skills Required

it support service desk technical troubleshooting workday learning itil framework hrs connected global tools itsm tools

Work Mode

On-site

Job Type

Full Time

Job Description

As a Specialized Support Lead at Sanofi in Hyderabad, you will play a crucial role in overseeing and managing Level 2 technical support operations, including handling escalated technical issues, collaborating with cross-functional teams, and ensuring service excellence. Your strong troubleshooting skills, leadership experience, and commitment to improving support processes will be key to your success in this role. Your main responsibilities will include incident management and troubleshooting, team leadership and mentoring, collaboration with stakeholders, process improvement and automation, as well as monitoring and reporting. You will lead and mentor the support team, coordinate with development and business teams for issue resolution, identify areas for process improvement, and track incident trends to prevent future occurrences. To excel in this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, along with at least 5 years of experience in IT support, service desk, or technical troubleshooting, including 2 years in a leadership role. Strong expertise in Workday, Learning, and other HRS connected global tools, as well as experience with ITSM tools and knowledge of ITIL framework, will be beneficial. Excellent problem-solving, analytical, and communication skills are essential for success in this position. Joining Sanofi's innovative team will allow you to collaborate with talented professionals, tackle complex issues, and find creative solutions together. The supportive environment at Sanofi ensures that your ideas are valued, fostering a culture of teamwork and mutual respect. You will have opportunities for continuous learning and growth, supported by a comprehensive benefits package that prioritizes your well-being both at work and at home. If you are ready to push the limits of what's possible and make a real impact on global health, consider joining Sanofi as a Specialized Support Lead. Your contributions will be valued, and your efforts will help millions of people around the world.,

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Sanofi

Pharmaceutical Manufacturing

Paris France

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Specialized Support Lead