Specialist-Technology Services

Role Overview: You will be responsible for testing Salesforce CRM or IVR applications and supporting UAT with good Insurance domain knowledge. Your role will involve executing test scenarios and test steps for each feature and user story, including positive and negative testing. You will monitor and track all testing efforts using Agile principles and tools like Azure. Additionally, you will write test scenarios/test cases, prepare estimates, perform and support testing (QA, UAT), manage defects (especially QC), and assist in data setup activities and preparation of test data. It is essential to have working awareness of other MS applications such as Word, PowerPoint, Visio, and Excel. Good verbal and written communication skills are required, along with the ability to communicate effectively with clients. Key Responsibilities: - Testing Salesforce CRM or IVR applications and supporting UAT - Executing test scenarios and test steps for each feature and user story - Monitoring and tracking all testing efforts using Agile principles and tools like Azure - Writing test scenarios/test cases (Functional, System, Integration, and UAT) - Preparing estimates - Performing and supporting testing (QA, UAT) - Managing defects, especially QC - Performing and supporting data setup activities and preparation of test data - Demonstrating working awareness of other MS applications - Communicating effectively with clients Qualifications Required: - Good knowledge of Insurance domain - Proficiency in testing methodologies and tools - Strong verbal and written communication skills (Note: Omitted additional details about the company as it was not explicitly mentioned in the job description.),