Specialist - Stay Experience

As a Specialist Stay Experience at StayVista in Mumbai, you will play a crucial role in ensuring exceptional guest satisfaction at our premium villas. Your responsibilities will include managing the entire guest journey, resolving complex issues, mentoring junior team members, and maintaining service excellence. You will be required to demonstrate strong ownership, attention to detail, and a commitment to enhancing every aspect of the guest experience. Your key responsibilities will involve overseeing the guest experience lifecycle from pre-arrival coordination to post-checkout feedback, handling high-priority guest escalations professionally and empathetically, guiding Stay Experience Executives, conducting villa audits, analyzing guest feedback to improve service standards, ensuring adherence to SOPs and service guidelines, collaborating with internal teams for special requests and upselling opportunities, and conducting quality checks to ensure smooth execution at assigned villas or zones. To excel in this role, you should possess a Bachelor's degree in Hospitality, Business, or a related field, along with at least 5 years of experience in guest-facing roles within the hospitality, travel, or customer experience industry. Excellent communication, conflict resolution, and team coordination skills are essential, as well as strong organizational abilities and the capacity to multitask in a fast-paced environment. You should also be willing to travel frequently to villa locations to ensure on-site service excellence. Key metrics you will be responsible for driving and achieving include guest communication, feedback, and revenue. At StayVista, we value individuals who embody our core values of being CURATER - Curious, User-Centric, Resourceful, Aspire, Trust, Enjoy. These values form the foundation of our behavioral competencies, emphasizing qualities such as business acumen, change management, leadership, customer centricity, teamwork, result orientation, planning and organizing, and effective communication. Join us at StayVista as we work together to create extraordinary experiences and become the most loved hospitality brand in India.,