Specialist - SCM Disputes

You will be responsible for understanding the SCM Dispute process from end to end resolution and the correlation between revenue (Sales Order) and cost (Purchase Order) in the business model. You will coordinate with front office, FinOps, and other stakeholders to efficiently and effectively resolve disputes. Additionally, you will identify and implement corrective actions on system interfaces, conduct necessary reconciliations, and adhere to established control mechanisms. Meeting adhoc customer requirements/exceptions with a sense of urgency is vital, and you will be expected to implement new ideas to improve and standardize processes while focusing on root cause fixes. Monitoring, taking ownership, and reporting on standard and performance parameters are also part of your responsibilities. Experience in Finance & Accounting/Procurement, Shipping, forwarding, and supply chain operations is preferred. You will analyze disputes received based on allocated targets, understand the reasons for customer disputes, and gather data from upstream processes to comprehend the history of shipments. Decision-making on accepting, clarifying, or rejecting cases will be crucial, and you will work closely with front office and relevant stakeholders to resolve disputes efficiently. Processing amendments in core systems for acceptance processing, managing cost checks and amendments, communicating with customers, recording root causes of disputes, and closing the feedback loop with error responsible parties are key components of the role. Required skills include regular communication with customers for quick dispute resolution, strong problem-solving abilities, attention to detail, result-oriented mindset, and low tolerance for delays. You should possess analytical and data skills, make data-backed decisions, have good communication skills, understand SAP and MS Excel, and quickly grasp new platforms. The ability to comprehend end-to-end processes, adhere to SOPs, produce error-free documentation, adapt to process/system changes, and understand Maersk's Integrator Strategy and SCM product offerings are essential for success in this role. If you require any adjustments during the application or hiring process, or need special assistance or accommodations, please reach out to us at accommodationrequests@maersk.com.,