Specialist GL - Hotel Finance Services

As a part of the team at IHG Hotels & Resorts, your role involves processing transactions in alignment with Service Level Agreements with minimal guidance. You will adhere to appropriate accounting, finance, and/or Human Resources policies and procedures within your assigned function. Identifying discrepancies, clearing errors, performing route-cause analysis, and contributing to continuous improvement are key responsibilities. Tracking and reporting specific Service Level Agreement requirements and metrics will also be part of your duties. Key Responsibilities: - Process transactions in accordance with Service Level Agreements - Maintain and update team records for tracking, communications, and continuous improvement - Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements - Review documents for completeness and accuracy - Analyze system reports to ensure accuracy and resolve problems - Prepare various reports for special studies and projects - Communicate with customers to obtain correct information or financial data - Operate computer systems for data analysis - Provide recommendations for system enhancements and process improvements - Facilitate improvement efforts with the Work Team and Customer and Process Support Team You will also be responsible for: - Talking to customers, clients, or suppliers over the phone - Applying analytical techniques to one or more disciplines - Performing statistical analyses and creating accurate charts, tables, and graphs - Compiling and analyzing financial information - Maintaining a high-quality customer-focused orientation - Listening to customers to determine and address their specific needs - Responding to individuals in a timely manner and providing clear, accurate information Qualifications Required: - Education: Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work-related experience - Experience: 1 to 3 years of progressive work-related experience in functions related to the position - Technical Skills: Knowledge of People Soft or other E.R.P. systems finance, accounting, and/or Human Resources modules. Proficiency in accurately populating databases with necessary information. Clear and concise communication skills,