Specialist Cloud Operations Engineer (Azure)

So, what’s the role all about?

As a Specialist Cloud Operations Engineer, you will play a critical role in managing the Evidencentral cloud platform, a mission-critical, cloud-native solution serving Public Safety Customers globally. Your responsibilities will include deploying new systems, upgrading existing software and infrastructure in line with release cycles, and maintaining key platform services. With a strong focus on Azure alerting, cost management, and ensuring high availability, optimize cloud performance, and safeguard the reliability and scalability of the digital evidence solutions used in real-world law enforcement operations. 

How will you make an impact?

• Ensure timely deployment of new tenants and system upgrades in alignment with the software release schedule, ensuring all prerequisites are identified and requirements are gathered in advance. 

• Review release notes to assess changes, conduct local validations, and mitigate potential deployment risks before rollout to production environments. 

• Maintain accurate documentation and records of all configuration changes, adhering to change management and compliance standards. 

• Proactively identify, report, and track defects or anomalies through incident management processes in collaboration with engineering and product teams. 

• Manage

  Azure

  cloud infrastructure, including access control, certificate lifecycle, and policy enforcement to ensure secure and compliant operations. 

• Deploy and optimize

  Azure

  alerting mechanisms to reduce noise, eliminate false positives, and deliver actionable insights. 

• Conduct regular audits to identify and decommission unused services/resources, and drive cost-optimization strategies to meet cloud budget targets. 

• Analyze alert trends to recommend performance improvements, including right-sizing or scaling resources using cost-effective solutions. 

• Lead root cause analysis (RCA) and Serious Incident Reviews after service disruptions, ensuring lessons learned are applied to prevent future incidents. 

• Forecast cloud costs based on current usage and anticipated growth, providing strategic insights to stay within budget while supporting scalability. 

Have you got what it takes?

• 8–12 years of experience in cloud Operations,

  Microsoft Azure

  Infrastructure. 

• Strong hands-on experience with Azure services, including monitoring, deployments, access & certificate management. 

• Proficiency in scripting using PowerShell, Bison, and LinqPad for automation and deployments. 

• Experience managing Azure Windows Server environments and administering Azure SQL databases. 

• Experience in configuring Application Monitoring and Dashboards (e.g., Grafana, Kibana). 

• Experience working in an ITIL environment (e.g., Incident Management, Change Management). 

• Cost management experience, including cloud budgeting, forecasting, and optimizing Azure spend. 

• Understanding of Azure DevOps for CI/CD pipelines and automated deployment processes. 

• Strong communication and stakeholder collaboration skills across Cloud Services, Product, Engineering, and Professional Services. 

• Fluent in written and spoken English with the ability to document technical issues and resolutions. 

You will have an advantage if you also have:

• Microsoft Certified: 

1. Azure Administrator Associate (AZ-104) 
2. Azure Solutions Architect Expert (AZ-305) 
3. Azure Security Engineer Associate (AZ-500) 

• FinOps Practitioner (Nice to have) 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7123Reporting into: Director