Job
Description
The Specialist Digital Governance Enablement role in the Information Security Governance (ISG) team, under the Information Security Compliance (ISC) part of the Data, Digital and IT (DDIT) Office, will be an exciting opportunity for actively engaging in the execution of day-to-day operations as part of the Digital Engagement Governance Channel Engagement Business Enablement team in Hyderabad implementing a customer centric governance framework. Associates are required to manage day-to-day operational tasks as business analysts for solving moderately complex problems, leveraging and, where needed, adapting existing methods and procedures that requires understanding of the strategic direction set by senior management for achieving the department objectives. About the Role Key Responsibilities Maintain the digital asset/channel governance registry ensuring business ownership and accountability for each digital asset/channel whilst maintenance through the lifecycle including effective change management; create transparency by building oversight on existing digital assets/channels Collaborate with compliance/risks functions (like Patient Safety, Ethics, Risk Compliance, Legal, Legal Brand Protection, Data Privacy Artificial Intelligence, Information Security Compliance, Regulatory Affairs, Quality) to identify and report on deviations (incl. recommended actions) and implement corrective and preventive actions for remediation Contribute to engaging Digital Governance Champions to support their business functions to ensure governance while also helping to manage the network of Digital Governance Champions assisting them in their oversight and activities Engage and collaborate with Business, partnering with stakeholders to support implementation of governance requirements and enable business digital engagement initiatives in a compliant manner. Maintain effective communication channels to optimize the interface between global and local teams to raise awareness on digital governance its related effective implementation Support in audits / inspections and remediation of findings (constant readiness). Analyze inspection and audit outcomes on global and country level and ensure global oversight for critical findings Lead or participate in cross-functional collaborations at an enterprise level for strategizing and planning quality enhancement projects related to Digital Governance activities and provide ongoing project support and guidance to global teams, regions and countries Collaborate as an individual contributor to support the definition of standards and processes required for digital assets/channels portfolio - governance, risk compliance (governance master process) Lead and drive the risk identification and assessment for Novartis digital engagement activities that need governance oversight to follow the regulatory requirements and all applicable Novartis policies, procedures, standards and guidelines to maintain compliance throughout their life cycle Implement end-to-end process view for digital asset/channel portfolio and identify gaps and areas for improvement/simplification (control framework control ownership) Work with compliance/risks functions (like Patient Safety, Ethics, Risk Compliance, Legal, Legal Brand Protection, Data Privacy Artificial Intelligence, Information Security Compliance, Regulatory Affairs, Quality) at an Enterprise level in support of digital engagement projects to unblock problem statements and accelerate time to market speed Engage key stakeholders to seek feedback to support the continuous improvement of the governance end-to-end process (operational excellence) through applying by-design principles, lean management approaches and automation efforts for best-in-class operational excellence Implement end-to-end governance process in a fast changing and growing landscape of digital assets / channels / platforms / technologies Support translation of business needs to digital governance requirements; support maximizing business value through enabling risk-based governance and addressing bottlenecks Leverage and translate learnings for supporting our business functions through awareness trainings Collaborate with key stakeholders to evaluate, understand and support projects to unlock digital activities and innovation within the business Essential Requirements: Graduate / masters Degree in relevant area (Life Sciences, Information Technology, Pharmaceutical related, Business Administration, Digital Marketing) / MBA 5+ years of experience working in social media at an agency or corporate environment OR Equivalent combination of education and experience in a related regulated industry is desired Must have reasonably good knowledge of the Internet including following current trends. Knowledge and understanding of social media platforms supporting a variety of digital communications ie websites, mobile apps etc ie Facebook, Google+, YouTube, Pinterest, Instagram, Twitter, Snapchat, and others High level of attention to detail with the ability to multitask with an Enterprise approach to work and problem solving ie strong analytical and data - driven thinking. Ability to work independently and collectively in a unique virtual environment Ability to develop partnerships and collaborate with other business and functional areas Ability to interact with integrity and a high level of professionalism at all levels ie team members and senior management Ability to work and influence successfully within a matrix environment and build effective business partnerships at all levels Track record to quality and excellence in service delivery for business impact Advanced Microsoft Office Suite skills (Word, Excel, PowerPoint, Outlook and/or MS Project) is a must Fluency in English with excellent verbal, written, and interpersonal communication skills Associate must be self-motivated with an entrepreneurial mind set. Desirable requirements Some understanding ie knowledge/experience with digital marketing, website analytics tools etc Some practical experience in areas of governance, compliance and/or risk consulting Strong analytical skills linked with conceptual thinking capabilities to meet quality and compliance standards for performance measurement and risk analysis (KPI s, SLAs, KRIs). Ability to focus on delivering to timelines for projects requiring participation of cross-functional/divisional projects Experience with Agile project methodologies, Understanding basic concepts of Lean / Six Sigma methodology (Green Belt) and tools, Project and Stakeholder Management ie project and time management skills
