Spanish Customer Service

The position requires you to be the central point of contact for internal and external communications, ensuring timely and accurate dissemination of information. You will be responsible for facilitating the onboarding process for new healthcare professionals, ensuring completion of all necessary documentation and training. Your role will involve analyzing current processes to identify inefficiencies and areas for improvement, and assisting in the development and implementation of solutions to enhance operational efficiency and effectiveness. You will provide support to staff by addressing inquiries and resolving issues in a professional manner, working closely with other departments to ensure seamless operations and effective communication. Accuracy and precision in all tasks, especially in data entry and documentation, will be crucial. Efficiently managing multiple tasks, prioritizing workload, and meeting deadlines will be key aspects of your role. Clear and effective communication with team members, patients, and external stakeholders is essential, along with proactive identification of issues and contribution to effective solutions. Qualifications required for the role include a Bachelor's degree, preferably in healthcare administration, business administration, or a related field, along with a minimum of 3+ years of experience as a Spanish speaker. Additionally, 1-2 years of previous experience in call auditing, call monitoring, and feedback for the QA Role is preferred. Fluency in Spanish, strong analytical and problem-solving skills, excellent communication and interpersonal skills, technical proficiency in healthcare management software and data analysis tools, strong attention to detail and organizational skills, and the ability to work collaboratively with cross-functional teams are also necessary skills for this position. Critical competencies for success in this role include efficient time management, effective prioritization, clear communication in Spanish with patients and external stakeholders, excellent customer service, strong problem-solving abilities, adaptability to change, confidentiality, regulatory adherence, and maintaining high ethical standards. The work conditions may include sitting for extended periods of time, operating assigned office equipment, maintaining physical condition appropriate to the job duties, working in a high-energy, fast-paced office environment, and the ability to perform essential job functions with or without reasonable accommodations.,