Job
Description
Provide massage services to guests using props and/or products Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy Assess guest needs and inquire about contraindications (e g , allergies, high blood pressure, and pregnancy) before beginning service Keep up to date with current techniques and modalities related to their field of work Escort guests to and from treatment rooms Arrange workstation, treatment room, and/or drapes Frequently check with guest to promote comfort, safety and security throughout service Promote and sell spa/salon services including retail offerings related to the Spa Clean, maintain, and sterilize tools Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift Monitor and stick to time schedule throughout the day Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager Maintain current skills and licensure in service area as per regional requirements Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation Speak with others using clear and professional language Develop and maintain positive working relationships with others Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree Related Work Experience: At least 1 year of related work experience Supervisory Experience: No supervisory experience REQUIRED QUALIFICATIONS License or Certification: State or Regional Massage License
