At MeetRecord, we are reimagining the revenue tech stack around customer conversations.MeetRecord's revenue intelligence platform helps businesses gain in-depth visibility into customer conversations to automate coaching and accelerate deal flow. Revenue leaders can analyze root causes, track market intelligence, and devise a blueprint to close deals faster.Over the last two years, MeetRecord has grown at a top-percentile pace, with 80% of its customers in the US market. MeetRecord is backed by SWC Global, Powerhouse Ventures, All in Capital, and GSF, which have backed successful SaaS companies like Whatfix and Slintel at an early stage.
Role Overview
We are seeking a highly skilled and customer-focused Solutions Engineer to join our team. In this role, you will act as the technical bridge between our sales team and prospective customers, ensuring that our solutions align with their business needs. You will leverage your technical expertise to design, present, and implement customized solutions while demonstrating the value of our products.This role is ideal for someone with a passion for technology, problem-solving, and building strong relationships with both customers and internal teams.
Key Responsibilities
- Collaborate with the sales team to understand customer requirements and design tailored solutions that address their needs.
- Deliver compelling product demonstrations, presentations, and proof-of-concept implementations to showcase our solutions.
- Serve as a trusted technical advisor during the sales process, addressing technical questions and concerns.
- Assist with technical proposals, RFPs, and other documentation required for prospective customers.
- Work closely with customers to ensure a smooth onboarding and implementation process.
- Collaborate with product and engineering teams to relay customer feedback and influence future product development.
- Stay up-to-date with industry trends, emerging technologies, and competitive offerings to provide informed recommendations to customers.
- Conduct technical training sessions and workshops for customers and internal teams.
- Support sales efforts by identifying opportunities for upselling and cross-selling.
- Advocate for customer needs by providing feedback to the product and engineering teams.
- Serve as a technical expert to troubleshoot and resolve complex customer issues in a timely manner.
- Collaborate with engineering teams to escalate and resolve critical technical problems.
- Create and maintain technical documentation, FAQs, and training materials to empower customers.
- Diagnose and troubleshoot technical issues related to software.
- Provide timely resolutions or escalate issues to higher-level engineering teams as needed.
- Document, track, and monitor issues to ensure accurate and efficient resolution.
- Develop and maintain a deep understanding of company products and services to deliver accurate technical solutions.
- Assist with product installations, configurations, and upgrades as required.
- Collaborate with internal teams (engineering, product, sales) to improve product quality and user experience.
- Create and update knowledge base articles, FAQs, and other technical documentation to empower customers.
- Monitor and analyze recurring technical issues to identify and suggest improvements to processes or products.
- Maintain a high standard of professionalism and empathy when interacting with customers.
Qualifications
Must-Have:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 3-5 years of experience in a hybrid role encompassing technical pre-sales, customer success, or technical support.
- Strong understanding of software solutions, APIs, and cloud-based architectures.
- Excellent problem-solving skills and ability to convey complex technical concepts in a simple way.
- Strong communication, presentation, and relationship-building skills.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.
Preferred
- Familiarity with CRM and customer success platforms like Salesforce, HubSpot, or Gainsight.
- Experience with programming or scripting languages (e.g., Python, JavaScript, SQL).
- Knowledge of specific industry domains relevant to the role (e.g., SaaS, FinTech, HealthTech, etc.).
