Solutions Analyst

We are looking for a talented, motivated, and creative Solutions Analyst to join our team in India.This is an amazing opportunity to help construct and execute a vision of how Clarivate Content processing systems will function and grow for years to come.

Experience, Education, Skills, And Accomplishments

• Bachelors Degree with minimum 2-3 years of experience as a technical business analyst or 5 years of relevant experience
• Process engineering and workflow design, high-level technical design, requirements gathering and specification elaboration.
• Authoring back-end specifications/ technical requirements (Databases,API,services,serviceintegration,JSON/message queues)

It would be great if you also have.

• JIRA, Confluence
• Data mapping, standardization, and migration
• New product/ green-field developmentprojects
• Thriving in an environment where the BA drives SDLC from Ideation through requirements/specifications,supports dev & QA,supports UAT,supports/guides business implementation.
• AWS
• Process automation

What would you do in this role

• Develops and improves business processes within the business organization and understands client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition. Collects, writes formal specifications and communicates business requirements between development and client to design and implement business solutions.
• Responsible for the collection, analysis and documentation of a client's business needs and requirements.
• Participates in short term planning sessions with a client to improve a business process within an assigned client area.
• Uses a structured requirements process to assess near-term needs.
• Uses a structured change management process to shepherd projects from requirements gathering through design, testing, implementation, client transition and on-going systems maintenance
• Provides business process and systems analysis, requirements specifications, consult on development and testing management for implementing technology-based editorial business solutions focusing on increasing productivity, data accuracy, automation and efficiency while reducing redundancy and costs.
• Responsible for modeling and analyzing client and system processes in order to identify opportunities for technological improvements, process synergies, and business efficiencies
• Identify, recommend and develop methods, tools and metrics for client business process and systems operational support
• Provide client systems support in order to resolve issues and contribute to on-going systems maintenance and evolution.
• Identifies business priorities and advises client on options.
• Responsible for generating systems documentation for operational support and end user information. Conducts operational and end user training and support transitions of operational support to client.
• Ensures change management and communication of change is done in a systematic way for projects where initial requirements may evolve during the lifecycle of the project.
• Develops relationships with a client by being proactive, displays a thorough understanding of their business, and provides innovative business solutions. Works with clients to ensure smooth transitions to new systems and/or business processes.
• Develops a basic awareness and understanding of Clarivate technologies, products, and services.
• Recommends metrics to ensure customer satisfaction.

About the Team

Our Clarivate team of Solutions analysts act as the never-center of our development/delivery teams.The team consists of 25 exceptionally talented and dedicated Solution Analysts located in India, Spain, UK and US all reporting into two for Solutions Analysis managers, each aligned with a particular business vertical (Sciences & Intellectual Property).

Hours of Work

Fulltime position, 45 hrs per week. Working hours 12:00p.m to 9:00pm