Posted:1 week ago|
Platform:
Work from Office
Full Time
- Performs advanced configuration and troubleshooting of SolarWinds modules such as NPM, SAM, and NetFlow Traffic Analyzer (NTA).
- Installs, configures, and troubleshoots SolarWinds on both Windows and Unix platforms.
- Integrates SolarWinds with other IT Service Management (ITSM) tools like ServiceNow.
- Develops and maintains custom monitoring policies, alerts, and network topology maps.
- Provides expert technical assistance to customers and resellers on product functionality and usage.
- Acts as the primary liaison between the company and customers for technical support.
- Solves complex technical issues and works to improve the customer experience.
- Identify solutions to customer issues by researching, diagnosing, and troubleshooting problems with Riverbed's solutions
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Hucon Solutions
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