0 - 2 years
0 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
Job Title: Software Technical Support Executive
Location: Kannur
Experience: Fresher / 0-2 Years
Qualification: B.Com / BCA / B.Sc. Computer Science
Employment Type: Full-Time
Job Summary:
We are looking for a motivated and customer-focused Software Technical Support Executive to join our team. The ideal candidate will have a strong understanding of basic IT concepts, excellent communication skills, and a passion for helping customers resolve technical issues.
Key Responsibilities:
Provide timely and effective technical support to clients via phone, email, or chat.
Log and track customer issues, ensuring proper documentation.
Collaborate with other teams to resolve escalated technical problems.
Educate clients on product features, updates, and best practices.
Maintain a high level of customer satisfaction and professionalism.
Requirements:
B.Com / BCA / B.Sc. Computer Science graduate.
Basic knowledge of computer systems, software, and networks.
Excellent verbal and written communication skills.
Problem-solving mindset and ability to work under pressure.
Customer-oriented with a professional attitude.
Preferred:
Prior experience in customer support or technical support is a plus.
Familiarity with ticketing systems and CRM tools.
Job Types: Full-time, Permanent
Location:
Work Location: In person
Inexoft Technologies Pvt Ltd
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