Posted:5 days ago|
Platform:
Remote
Full Time
A dependable, technically sound professional who can Attend Customer Support Calls, Connect to their PC by Remote Desktop software, Solving basic issues or forward the call to seniors
Strong understanding of Windows OS, SQL Server, and basic networking
Familiarity with ERP systems, desktop applications, and cloud-hosted platforms.
Able to diagnose root causes and suggest long-term fixes
Patient and empathetic with non-technical users
Capable of writing clear, structured support guides and FAQs
Calm under pressure, especially during outages or client escalations
Proactive in identifying recurring issues and suggesting automation
Willing to learn new tools and adapt to evolving systems
Available for rotational shifts or weekend support if required
Familiarity with local infrastructure challenges (e.g., GSM gateways, VoIP setups)
Interest in productivity strategies or structured documentation
Maticssoft
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