Software Maintenance Engineer

About the Job :

The Software Maintenance Engineer is responsible for working with minimal supervision to prioritize assigned work and resolve routine to semi-routine issues with limited complexity.
This role exercises judgment to support software maintenance efforts and collaborates with global teams to ensure consistent software updates and patches.The role supports critical software maintenance tasks while developing proficiency in troubleshooting and debugging.

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Software Maintenance Engineer to join us.

In this role, the will provide an important level of technical assistance to ensure that our highly valued customers get the most out of our solutions. This position extends well beyond solution support as you will take on the role of trusted partner to our enterprise customers by offering developer-to-developer assistance for Red Hat JBoss EAP. You will work closely with others to write new code, fix and improve code, and provide highly technical solutions to support requests.

What will you do?

• Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our Red Hat Runtimes products.
• Engage and collaborate with open source developers around the world.
• Offer developer-to-developer assistance for the Red Hat Runtimes suite of products.
• Work alongside in-house developers, write new code, fix & improve code, provide highly technical solutions and contribute to the relevant open source software communities.
• Act as the technical point of contact person for a technology assigned to you within the Red Hat Runtimes suite of products.
• Improving product documentation and creating knowledge base articles.
• Creating patches, communication with engineering about features requested by customers, and working with the QE team.
• Advise customers on Jakarta JEE architectural design decisions and help them understand how to best use Red Hat products in their enterprise solutions by preparing P.O.C. (Proof Of Concept) based projects (as and when it is required).
• Work with other open source projects to help customers integrate Red Hat products with their applications.
• Flexible to work in shifts and weekends as well.

What will you bring?

• Good understanding of Core Java concepts and Jakarta JEE design patterns.
• Professional development experience in Jakarta JEE platform.
• Must have hands-on experience with application server technologies Red Hat JBoss EAP/Wildfly/WebSphere/WebLogic.
• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
• An ability and willingness to learn new open source middleware technologies.

The following are considered as a plus:

• Development experience in frameworks like Hibernate/JPA and Spring.
• Understanding of OpenShift.
• Development experience in Web Services (REST/SOAP).
• Good understanding of JTA Transactions.
• Hands-on experience of Git and Maven.
• Very clear and effective English communications skills (Verbal & Written).
• Ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates.
• BE/B.Tech degree in engineering or computer science is preferred; equivalent experience within the enterprise IT sector will also be considered.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

• Troubleshoot software issues and debug defects based on general instructions.
• Perform maintenance tasks and support ongoing software lifecycle management.
• Assist in the development and execution of patch processes for semi-routine issues in stable release streams.
• Collaborate with cross-functional teams to support product maintenance and quality assurance efforts.
• Ensure the timely resolution of routine issues in collaboration with engineering counterparts.
• Contribute to software monitoring systems and provide updates to project leads.