Job
Description
Join our Software Lifecycle Practice Team where you'll work as an independent contributor tackling complex challenges in Cloud and Network Services. Youll spearhead multiple projects, utilizing your strong customer care, technical support experience and project management skills to coordinate and drive Nokia's development processes and outcomes. In this role, you'll influence cross-functional teams to deliver customer-focused analytics, automations for operations efficiency, and various solutions while leveraging cutting-edge technologies. You will drive continuous improvements in execution, including the Live Network Intervention Practice, to enhance delivery and develop efficient plans to ensure networks are always up to date with latest and most secure versions. Your focus areas are accurately installing Base Information, Software Upgrade planning, Network Modernization planning and corresponding resource Plan, Software Upgrade Execution Excellence, Minimize Network Impact through LNI, and Life Extender Strategy. Enjoy collaborating with experts, solving unique problems, and making a tangible impact on performance and user satisfaction! KEY SKILLS AND EXPERIENCE Education: Bachelors degree or equivalent Experience: 6+ years in Customer Care and Technical Support environment Technical Expertise: Proficient in Nokia Care Delivery Tools (CDB, CARES, Salesforce, etc.) Problem-Solving: Strong analytical and troubleshooting skills Collaboration: Effective team player with a cooperative approach Leadership: Proven ability to lead Communication: Excellent presentation and interpersonal skills It would be nice if you also had: Experience with automation and reporting tools (Power BI, Power Automate, Power Apps, etc.) Knowledge of customer contracts Strong project management skills Financial acumen Ability to understand and improve processes Your responsibilities as a Software Lifecycle Practice Lead are: Data Integrity & Tool Management: Maintain accurate data across all systems (IBM, CDB, Cares, Enovia, Sales Force) for informed decision-making and efficiency. Software Upgrade Plans, Modernization Plans: Developing and implementing plans to upgrade software, ensuring networks are always using the latest and most secure versions. SUS Demand and Forecast Management and Governance. SUS Resource Plan and Optimization: Implement long-range resource planning to ensure sufficient staffing and expertise for SUS. SUS Execution Excellence: Drive continuous improvements in execution, including the Live Network Intervention Practice, to enhance SUS delivery and reduce network impact due to SUS activities. SUS Financial Performance: Revenue and Cost visibility and adherence for SUS. SUS Process Governance and Improvement: Define, improve and enforce standardized software lifecycle processes, collaborating with PLM, Customer Success, Domain S&C, Delivery Excellence, and Market Services. Contractual Compliance: Ensure adherence to contractual obligations to the customers. Life Extender Strategy: Strategy to provide Life Extender support for existing software, ensuring continued support and functionality while customer plans on software upgrades or modernization of the network. Drive to reduce the number of Life Extenders.
