Software Engineer in Test II

As a Software Engineer in Test II at Zendesk, you will play a crucial role in the Core Services Quality Engineering team, ensuring top-notch quality and performance standards for the core SaaS platform and new features. Your responsibilities will include: - Supporting engineering teams in developing, testing, and launching new products - Designing and implementing testing strategies and comprehensive test plans covering functional and non-functional requirements - Driving cross-functional testing initiatives from conception to launch - Performing manual and automated testing as necessary - Creating and maintaining UI and API automated tests - Contributing to the development and maintenance of existing automation test frameworks - Owning the entire QA lifecycle, including planning, testing, and reporting - Documenting and reporting all identified bugs and defects clearly, ensuring accurate reproduction steps - Developing and maintaining robust documentation for testing processes and procedures Qualifications for this role include: - 4+ years of experience in planning, designing, and executing manual and automated tests for enterprise SaaS products - Proficiency in scripting languages such as JavaScript, Typescript, or Ruby - Experience with testing frameworks and tools like Selenium, Cypress, and Playwright, JUnit - Hands-on experience in designing, implementing, and maintaining high-quality UI, API, load, and performance automation suites - Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus) - Experience working in a global environment with an understanding of cultural sensitivities and localization practices (a plus) - Excellent communication and collaboration skills - Strong analytical and problem-solving skills - Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team Please note that Zendesk is looking to hire candidates who are physically located and plan to work from Karnataka or Maharashtra. The hybrid work model at Zendesk offers a rich onsite experience for connection, collaboration, learning, and celebration while also providing flexibility to work remotely for part of the week. The specific in-office schedule will be determined by the hiring manager. Zendesk, known as the Intelligent Heart Of Customer Experience, is committed to offering a fulfilling and inclusive experience to its employees. The company powers billions of conversations with well-known brands and believes in bringing a sense of calm to the chaotic world of customer service. Zendesk is dedicated to fairness and transparency and may use artificial intelligence or automated decision systems to screen or evaluate applications for this position, following company guidelines and applicable law. The company also endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans in accordance with federal and state law. If you require a reasonable accommodation to participate in the employee selection process, please send an email with your specific request to peopleandplaces@zendesk.com.,