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Software Engineer at An IT Service Company

Software Engineer at An IT Service Company

Talentzo Delhi

1 - 3 years

7 - 12 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

it support windows os networking

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities

Provide first-level IT support via phone, chat, and tickets.
Troubleshoot hardware, software, network, and connectivity issues.
Support Windows, Mac, Google Workspace, and other IT tools.
Log, track, and resolve issues using ServiceNow.
Handle account resets, hardware requests, and basic IT fixes.
Escalate issues when needed and meet SLA timelines.
Help improve IT processes and service quality.

Preferred candidate profile

Experience in IT support or helpdesk roles.
Good knowledge of Windows/Mac and common IT tools.
Experience with ServiceNow and IT support platforms.
Strong troubleshooting and problem-solving skills.
Clear communication and customer service skills.
Ability to work independently and in a team.

Perks & Benefits

Health Insurance

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Software Engineer at An IT Service Company