Posted:4 months ago|
Platform:
Work from Office
Full Time
Responding to customer tickets/escalations:
Initial investigation/resolution of customer issues:
Make and update Jira tickets regarding customer issues with detail:
Follow up with QA/Dev teams regarding customer Jira tickets:
Strong troubleshooting skill set.
Has a mature attitude and is passionate towards learning and helping customers resolve their issues.
Comfortable working with multiple teams in a fast-paced environment.
Good knowledge in location-based technologies (Wi-Fi, BLE, and UWB).
Python scripting based on customer needs.
Educational Background:
Juniper Networks
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