Software Development, Testing, Se- curity Assessment and L1 support -

Job Description: Software Development, Testing, Se- curity Assessment and L1 support

Position Overview

technical development

Key Responsibilities

S/W

• Contribute to application development, bug fixes, and feature enhancements using secure coding practices.
• Integrate security-by-design principles into the software development lifecycle (SDLC).
• Implement authentication, authorization, and encryption mechanisms to safeguard user data.
• Research and implement industry best practices for cybersecurity and application hardening.

Testing and Quality Assurance

• Execute comprehensive manual testing procedures to validate application functionality and user experience.
• Develop and maintain automated tests using framework like Playwright for web application testing.
• UI/UX testing with focus on accessibility compliance.
• Periodic rigorous system testing for identifying security vulnerabilities.

Customer Support Services

• Provide comprehensive daily support for customers, stakeholders and ecosystem participants in clarifying queries, reporting issues, updating resolution status and closure.
• Handle customer inquiries through multiple channels including phone calls, emails, and live chat.
• Document and escalate user-reported issues to the development team with detailed testing reports.
• Maintain support ticket tracking system and follow up on resolution timelines with stake- holders

Required Qualifications

Domain Knowledge

Quick learner with willingness to learn and adapt to CDOT development and testing methodologies, to understand product offerings, features and customer demands.

Technical Skills

• Full stack Java development
• Knowledge of API testing using Swagger and related tools
• Core cyber security skills
• Cryptography & Data Protection
• Threat Intelligence & Incident Response
• Proficiency in testing methodologies and best practices
• Experience with automation testing framework like Playwright

Communication and Support Skills

• Excellent verbal and written communication skills
• Experience in customer support through multiple channels (phone, email, chat)
• Patience and professionalism when handling customer inquiries

Preferred Qualifications

• Bachelor's degree in Computer Science/Information Technology/Cyber Security
• 0 - 2 years of experience in software development, security assessment, testing and quality assurance
• 0 -2 years of experience in technical customer support
• Knowledge of development platforms and testing frameworks