Software Asset Management

Qualification Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description . Manage software licenses for major publishers . Perform compliance audits, create software models, entitlements, and reconcile procurement data. . Define / Update and document SAM processes and SOPs for governance and lifecycle management. . Create / update process documents and design process diagrams using Microsoft Visio (Web version). . Process standard/non-standard software requests; reclaim unused licenses and allocate via publisher portals. . For non-standard requests Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in ServiceNow catalog and create entitlements. . Maintain ServiceNow software catalogue. . Execute license revocation for EU and NA regions. . Configure software models, contracts, and entitlements; utilize License Workbench for dashboards and compliance tracking. . Generate Effective License Position (ELP) reports and analyse usage trends for cost optimization. . Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies. . Drive automation and process improvements within ServiceNow SAM Pro. . Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices. . Conduct and drive meetings with Circle K stakeholders to review SAM performance, compliance, and optimization initiatives. . Maintain and track SAM Action Item Tracker; prepare and circulate MoM for governance. . Initiated cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend. Skills Expertise . ServiceNow SAM Pro - dashboards, reporting . SAM Reporting ELP, usage analysis, installation vs allocation . Publisher License Models Microsoft, Adobe, Autodesk, Atlassian etc.. . Audit True-Up, report processing . Vendor coordination , procurement support . Process documentation diagrams (Microsoft Visio), advanced Excel . Discovery data analysis . Cost optimization compliance governance Behavioural Competencies Proven experience of delivering process efficiencies and improvements Clear and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritize and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies