Software Application Support Engineer

4 - 8 years

4 - 8 Lacs

Posted:1 week ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Responding to customer inquiries and resolving technical issues via phone, email, or chat
  • Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
  • Collaborating with development teams to escalate and resolve complex technical issues
  • Maintaining accurate records of customer interactions and issue resolutions in a CRM system
  • Participating in the development and delivery of customer training and support materials
  • Communicating with customers and internal stakeholders to provide status updates on issue resolution
  • Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skills Experience with CRM and ticketing systems

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