social media manager community manager

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To help build and maintain a vibrant, engaged community around our products and services. You will act as the voice of the community, creating positive relationships, responding to inquiries, and fostering an environment that encourages collaboration and growth.

Key Responsibilities:

1. Community Engagement:

• Develop and execute strategies to build and nurture a loyal, engaged online and offline community for our Technology products and services.

• Foster interactions between community members, responding to questions, feedback, and issues promptly.

• Organize and facilitate community events (e.g., webinars, meetups, virtual events) to drive engagement and provide value to users.

2. Content Creation & Curation

• Create and curate engaging content (articles, social media posts, newsletters, videos) that resonates with the community.

• Share updates, tips, product news, and helpful resources to keep the community informed and engaged.

3. User Feedback & Advocacy

• Gather feedback from community members to help improve products, services, and the overall user experience.

• Act as a bridge between the community and internal teams (e.g., product, support, and marketing) to address concerns and advocate for the community's needs.

4. Social Media & Forum Management

• Oversee and manage company social media accounts and online forums (e.g., LinkedIn, Facebook, Twitter, Reddit, Discord, or product-specific forums).

• Respond to direct messages, comments, and posts in a timely manner, ensuring all interactions are consistent with the company's tone and values.

5. Customer Support & Problem Resolution

• Provide top-tier support to community members by resolving queries, technical issues, and concerns related to Globussoft products and services.

• Collaborate with the customer support team to address complex issues and improve the customer experience.

6. Community Growth & Outreach

• Implement strategies to grow the community through referrals, partnerships, and influencer collaborations.

• Identify and engage with industry influencers and advocates to promote the brand and increase community visibility.

7. Metrics & Reporting

• Track and report on key performance indicators (KPIs) such as community engagement, growth, sentiment, and content performance.

• Analyze community trends and insights to continuously refine community strategies and improve engagement.

8. Brand Representation

• Act as the voice and face of our Technology in online communities, ensuring all interactions reflect the companys values and brand identity.

• Represent the company at external events, conferences, and online forums to expand community presence and brand awareness.

Qualifications & Skills:

• Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

• Experience managing social media platforms and online communities (Facebook, LinkedIn, Twitter, Reddit, etc.).

• Excellent time management skills, with the ability to juggle multiple projects and priorities effectively.

• Proven experience as a Community Manager, Social Media Manager, or similar role, ideally within the tech or software industry.

• Excellent written and verbal communication skills, with the ability to craft compelling messages and connect with diverse audiences.