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unifyCX
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Social Media Handler (Back Office)

Social Media Handler (Back Office)

unifyCX

20 years

0 Lacs

Mangalore

Posted:4 weeks ago| Platform: GlassDoor logo

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Skills Required

technology service drive retention communication support chat

Work Mode

On-site

Job Type

Part Time

Job Description

Job Title: Social Media Handler (Back Office)
Location: Mangalore, KA, 575015 UnifyCX is a technology-driven company that specializes in guiding clients through digital transformation to enhance customer connections and brand loyalty. With over 20 years of experience, we provide outsourced service solutions that drive customer retention, revenue growth, and improved brand-user relationships. Our approach to innovation is centered around understanding consumer behavior and motivations to exceed expectations. Responsibilities:

Manage social media platforms such as Google and Apple reviews
Excellent communication skills to engage with customers effectively
Strong problem-solving abilities and attention to detail
Customer service orientation to address inquiries and concerns
Ability to work in a 24/7 shifting schedule
Post articles on public platforms with the understanding that they are permanent and cannot be removed later
Previous experience in technical support through chat and email channels
Minimum of 2 years of experience in public-facing communication Skills:

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Social Media Handler (Back Office)