Social Media Handler (Back Office)

Job Title: Social Media Handler (Back Office)
Location: Mangalore, KA, 575015 UnifyCX is a technology-driven company that specializes in guiding clients through digital transformation to enhance customer connections and brand loyalty With over 20 years of experience, we provide outsourced service solutions that drive customer retention, revenue growth, and improved brand-user relationships Our approach to innovation is centered around understanding consumer behavior and motivations to exceed expectations Responsibilities Manage social media platforms such as Google and Apple reviews Excellent communication skills to engage with customers effectively Strong problem-solving abilities and attention to detail Customer service orientation to address inquiries and concerns Ability to work in a 24/7 shifting schedule Post articles on public platforms with the understanding that they are permanent and cannot be removed later Previous experience in technical support through chat and email channels Minimum of 2 years of experience in public-facing communication Skills: