Social Media Complaint Handler

Senior Executive - Social Media Complaint Handling

Your Responsibilities:

·       Respond to customers inquiries and complaints on social media platforms in a timely and professional manner.

·       Identify and escalate any urgent issues to the appropriate department or individual within the organization.

·       Monitor social media channels for any mentions of the company or its products/services.

·       Engage with customers on social media by providing helpful information and addressing their concerns.

·       Maintain a positive brand image by handling all customer interactions with empathy and respect.

·       Provide feedback to the organization on customer sentiment and social media trends.

·       Stay up-to-date with social media best practices and trends to continuously improve the customer support experience.

Requirements

·       2 years experience in customer service specially in Social Media Complaints Handling

·       Expertise in social media platforms

·       Strong communication skills

·       Ability to multitask and prioritize

·       Attention to detail

·       Problem-solving skills

·       Patience and empathy

·       Flexibility with work hours

·       Adaptability to change

·       Positive attitude

Send your CV at Sanjay_k@nsbbpo.in

Write email subject as – Applying For Social Media Complaint Handling Role

Salary: 25K to 40K

Versant certified

Work from office

Job Location: Noida Sector 58