Senior Executive - Social Media Complaint Handling Your Responsibilities: · Respond to customers inquiries and complaints on social media platforms in a timely and professional manner. · Identify and escalate any urgent issues to the appropriate department or individual within the organization. · Monitor social media channels for any mentions of the company or its products/services. · Engage with customers on social media by providing helpful information and addressing their concerns. · Maintain a positive brand image by handling all customer interactions with empathy and respect. · Provide feedback to the organization on customer sentiment and social media trends. · Stay up-to-date with social media best practices and trends to continuously improve the customer support experience. Requirements · 2 years experience in customer service specially in Social Media Complaints Handling · Expertise in social media platforms · Strong communication skills · Ability to multitask and prioritize · Attention to detail · Problem-solving skills · Patience and empathy · Flexibility with work hours · Adaptability to change · Positive attitude Send your CV at Sanjay_k@nsbbpo.in Write email subject as – Applying For Social Media Complaint Handling Role Salary: 25K to 40K Versant certified Work from office Job Location: Noida Sector 58
Company Description NSB BPO Solutions Limited has been providing Business Process Outsourcing (BPO) services for over 18 years. Specializing in support services solutions, we offer a wide range of services including Customer Care, Tele-sales, Tele-collections, and document digitization. Our clients span various industries such as Telecom, BFSI, E-commerce, Insurance, Food Delivery, Government, Healthcare, Education, and more. NSB BPO Solutions Limited is dedicated to delivering high-quality, efficient support services to meet the diverse needs of our clients. Role Description This is a full-time on-site role for a Customer Care Executive located in Kolkata. The Customer Care Executive will be responsible for handling customer inquiries, providing excellent customer service, ensuring customer satisfaction, and addressing customer concerns. The role will involve answering customer calls, assisting with problem resolution, providing product or service information, and escalating issues when necessary. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Strong Communication skills Sales experience and skills Problem-solving and conflict resolution abilities Excellent time management and organizational skills Ability to work effectively in a team environment Proficiency in relevant software and technology is a plus Prior experience in a BPO or related industry is preferred Bachelor's degree or equivalent work experience