Customer Care Executive

NSB BPO Solutions Limited

18 years

0 Lacs

kolkata west bengal india

Posted:4 weeks ago| Platform:

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Skills Required

support digitization healthcare service communication management software technology

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

NSB BPO Solutions Limited has been providing Business Process Outsourcing (BPO) services for over 18 years. Specializing in support services solutions, we offer a wide range of services including Customer Care, Tele-sales, Tele-collections, and document digitization. Our clients span various industries such as Telecom, BFSI, E-commerce, Insurance, Food Delivery, Government, Healthcare, Education, and more. NSB BPO Solutions Limited is dedicated to delivering high-quality, efficient support services to meet the diverse needs of our clients.

Role Description

This is a full-time on-site role for a Customer Care Executive located in Kolkata. The Customer Care Executive will be responsible for handling customer inquiries, providing excellent customer service, ensuring customer satisfaction, and addressing customer concerns. The role will involve answering customer calls, assisting with problem resolution, providing product or service information, and escalating issues when necessary.

Qualifications

Customer Support, Customer Service, and Customer Satisfaction skills
Strong Communication skills
Sales experience and skills
Problem-solving and conflict resolution abilities
Excellent time management and organizational skills
Ability to work effectively in a team environment
Proficiency in relevant software and technology is a plus
Prior experience in a BPO or related industry is preferred
Bachelor's degree or equivalent work experience

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Customer Care Executive