Social Media and Office Operations Executive

• Plan, create, and publish engaging content across platforms such as Instagram, Facebook and LinkedIn.
• Develop and execute monthly content calendars aligned with marketing campaigns.
• Manage social media communities: respond to comments, direct messages, and customer inquiries.
• Track social media performance metrics and provide weekly/monthly reports.
• Collaborate with design and marketing teams for content production, including graphics, videos, and promotional materials.
• Monitor trends, competitor activities, and emerging platforms to improve brand visibility and engagement.
• Manage orders on platforms such as Shopify, Amazon, Flipkart, or other marketplaces.
• Coordinate with inventory and logistics teams to ensure product availability, timely order processing, and delivery.
• Monitor and update order status, handle returns/exchanges, and resolve customer issues.
• Provide timely responses to customer queries across social media and e-commerce platforms.
• Maintain high customer satisfaction by ensuring smooth post-purchase support.
• Work with teams to reduce operational errors and improve service quality.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person