SOC L3

Job Description

Domain 1. SOC L3 Role. 2. SME for the products being executed. 3. Shift Lead for process being executed Work Schedule: 1. The role requires flexibility in working hours to accommodate the needs of our customer 2. base. 3. You will be expected to work in rotating shifts to ensure 24/7 support coverage. 4. Role is 100% on-site Key Responsibilities: Customer Support: 3. Respond promptly to customer inquiries, troubleshoot, and resolve issues related to target technologies. 4. Provide remote support and on-site assistance as required, ensuring timely issue resolution. Maintenance Window Support: 1. Collaborate with clients and network operators to plan and execute maintenance windows effectively. 2. Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. 3. Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options Validation Steps/Methods, and benchmarks. 4. Lead or contribute to Systems/Service recovery plans for potential failure scenarios. 5. Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps and recommendations for corrective and preventive actions. 6. Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. 7. Close the issues being raised by L1 team by troubleshooting the open issues. 8. Identify the actions needed for the creation of the change request and execute the change request post approval from CAB. 9. Create policies about the activities which are to be executed in the network to enhance security 10. Should have knowledge of the zero-trust security framework Skill Criteria 1. Should have good knowledge on the product architecture. 2. Should be able to assess the strengths and weaknesses of the products. 3. Should know the packet flow in the network for troubleshooting at L3 level 4. Good with understanding network architecture 5. Good understanding of Proxy and reverse proxy 6. Knowledge of DDOS understanding 7. Knowledge of DNS understanding