On-site
Part Time
Job Summary
Manage and lead a team of 15-25 agents Excellent verbal and written communication skills Solid computing skills and well versed with Excel and PowerPoint
Responsibilities
Multi-tasking ability and attention to details Team management experience with proven track record of upskilling of agents Well versed with deepdive and RCA techniques Proven expertise in KPI and SLA management for dynamic delivery setup Effective performance planning for self and team time management and self-organization Provide Coaching and Feedback for Performance Improvement Ability to achieve stretch targets and able to take decisions and manage complex/ difficult employees situation Primary POC for all escalations (team and client) Understand Metrics Create Root Cause Analysis and Drive Improvement for the same Willing to work in rotational shifts
Cognizant
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Salary: Not disclosed
gurgaon, haryana, india
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
Salary: Not disclosed
gurugram, haryana
Experience: Not specified
Salary: Not disclosed
gurgaon, haryana, india
Experience: Not specified
Salary: Not disclosed
Salary: Not disclosed
Experience: Not specified
Salary: Not disclosed
gurugram, haryana
Experience: Not specified
Salary: Not disclosed
gurgaon, haryana, india
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
Salary: Not disclosed
