618 Sla Jobs - Page 2

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Interested candidates share profiles to naveenkumar.t@inspirisys.com / Whats App to 9600894014

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

You are a Sr. Data Engineer with over 7 years of experience, specializing in Data Engineering, Python, and SQL. You will be a part of the Data Engineering team in the Enterprise Data Insights organization, responsible for building data solutions, designing ETL/ELT processes, and managing the data platform to support various stakeholders across the organization. Your role is crucial in driving technology and data-led solutions to foster growth and innovation at scale. Your responsibilities as a Senior Data Engineer include collaborating with cross-functional stakeholders to prioritize requests, identify areas for improvement, and provide recommendations. You will lead the analysis, design, and implementation of data solutions, including constructing data models and ETL processes. Furthermore, you will engage in fostering collaboration with corporate engineering, product teams, and other engineering groups, while also leading and mentoring engineering discussions and advocating for best practices. To excel in this role, you should possess a degree in Computer Science or a related technical field and have a proven track record of over 5 years in Data Engineering. Your expertise should include designing and constructing ETL/ELT processes, managing data solutions within an SLA-driven environment, and developing data products and APIs. Proficiency in SQL/NoSQL databases, particularly Snowflake, Redshift, or MongoDB, along with strong programming skills in Python, is essential. Additionally, experience with columnar OLAP databases, data modeling, and tools like dbt, AirFlow, Fivetran, GitHub, and Tableau reporting will be beneficial. Good communication and interpersonal skills are crucial for effectively collaborating with business stakeholders and translating requirements into actionable insights. An added advantage would be a good understanding of Salesforce & Netsuite systems, experience in SAAS environments, designing and deploying ML models, and familiarity with events and streaming data. Join us in driving data-driven solutions and experiences to shape the future of technology and innovation.,

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8.5 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467

Radiall is looking for Analyste Supply Chain - Flux et Stock (H/F) to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Company: Marsh Description: Under limited supervision, administers policies and claims to serve as the contact between insurers and the insured . Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets. Adheres strictly to the Companys Quality practices and other systems and procedures to ensure the proper protocol is followed. Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) Works with Inplant Team Leaders and Operations Services Team Leaders to identify continuous improvement opportunities within operational processes. Builds and maintains strong working relationships with internal and external stakeholders and maintains an awareness of the customer s business and insurance needs. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Company: Marsh Description: Drives timely and accurate production/processing of complex documents/information (includes report preparation). Maintains a solid understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen new and established relationships Builds and maintains strong working relationships with internal and external stakeholders and serves as point of contact regarding any potential problems. Adheres to Company policies and performance standards and recommend improvements. Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Can share resume at 8054935126

Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support, and TAC. Manage escalations and lead the resolution of complex customer-reported issues. Conduct thorough Root Cause Analysis (RCA) and ensure timely closures. Plan and manage shift rosters, staffing requirements, and team performance evaluations. Prepare and present daily/weekly operations reports, SLA summaries, and RCA documents to leadership. Own and continuously improve NOC processes, SOPs, and escalation frameworks. Required Skills & Qualifications: Minimum 10 years of experience in NOC/network operations; 3+ years in a leadership/managerial role. Strong knowledge of network technologies: Routing, Switching, MPLS, SD-WAN, VPNs, Firewalls. Expertise in network monitoring tools: Zabbix, SolarWinds, PRTG, Nagios, LibreNMS, etc. Practical experience in managing incident and service request tickets using tools like ServiceNow, Freshservice, etc. Deep understanding of Desk SLAs (response & resolution timelines) and Link SLAs (uptime, latency, downtime tracking). Ability to handle escalations and deliver prompt customer communications. Strong analytical and troubleshooting skills under pressure. Excellent people management, team building, and leadership skills. Preferred/Good to Have: ITIL Foundation Certification (strongly preferred). Experience working with ISPs, OEMs, or Managed Network Services environments. Involvement in defining or refining NOC SOPs, escalation matrices, and tool/process implementations. Reporting & Continuous Improvement: Prepare and analyze SLA trend reports, RCA documents, and recurring issue logs. Identify service gaps and propose enhancements for process and tool optimization. Ensure clear documentation and handovers during shift transitions. What We Offer: Leadership opportunity in a growing tech-driven organization. Exposure to enterprise-grade networking technologies and infrastructure. Transparent and performance-driven work culture.

Incoda Media is looking for Sr. Supervisior to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Min 1 Yr Exp Into Technical Support International Voice CTC - Up to 5 LPA WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiners Location - Hyderabad Share CV's - 9828833989 (Lakshika) Required Candidate profile Required Excellent Communication skills (English) International Exp. is mandatory Perks and benefits Night allowances Incentives Both way cab's

Role & responsibilities 7+ years of previous management experience 3-5 years of previous experience in a technical role Experienced leading a team focused on high volume technical customer support and handling technical escalations from the customer support team. Has a depth of understanding of HR processes, standards and technology. Reporting and query skills- Organizing and analyzing data sets and presenting findings as appropriate Experience with creating SOPs and other process documentation Strong Microsoft office skills intermediate excel user Strong Communication, both collaborating with the internal team and with internal and external customers Positive attitude and solution-focused approach to problem solving with a sense of urgency HR experience preferred

Job Title: Assistant Manager Allocation & MIS Experience Required: 5-7 years Job Description: We are looking for a skilled and experienced professional specializing in Allocation and MIS management. The ideal candidate will be responsible for overseeing the end-to-end allocation process of health claim investigations, ensuring accurate data management, timely reporting and effective coordination to drive operational efficiency and service quality. Key Responsibilities: Managing the end-to-end allocation process for PAN India, including reconciliation, data preparation and allocation. Monitoring turnaround time (TAT), cost efficiency and hit ratio performance in vendor allocations. Ensuring timely sharing of allocation MIS reports (Costing and Projections) for management review. Reviewing and monitoring insurer-wise SLA adherence to ensure compliance and service quality. Ensure timely sharing of allocation MIS reports with Team Leads, focusing on pending status and TAT adherence. Ensure submission of MIS requirements as received from insurance companies. Maintain comprehensive tracking of all allocation data, including Assigned, Unassigned, Allocation, Withdrawal, and Auto-closure cases. Monitor and track daily allocation volumes and associated costs. In case of any spike in count or cost, a Root Cause Analysis (RCA) must be conducted and reported. Qualifications and Skills: Graduation from any stream 5-7 years of experience in health claim processing/Allocation. Ability to analyze large volumes of allocation data, identify trends, and make data-driven decisions Proficiency in MS Excel (pivot tables, VLOOKUP, formulas), data visualization tools (Power BI) Strong ability to manage multiple tasks, meet deadlines, and ensure timely delivery of reports and allocations. Strong knowledge of MIS, including report creation, costing analysis, projection modeling, and performance dashboards. In-depth knowledge of data preparation, reconciliation techniques and allocation methodologies across a large geographic area (PAN India)

As a Procurement Practice Analyst at Accenture, you will be responsible for delivering various activities such as PR-PO, POA, Change Requests, SLA and KPI monitoring and management. You should be well-versed in the purchase requisition fulfillment and purchase order acknowledgment process using platforms like Ariba, Coupa, Vroozi, or PeopleSoft. It is essential to ensure that all SLA and KPI metrics are met within the agreed timelines with the client. Additionally, you will be required to complete Management Information System (MIS) and Reporting Requirements for client meetings. Your main accountabilities will include filtering (Approve/Reject) purchase requisitions, handling Purchase Order Acknowledgment, resolving procurement and invoicing related queries, and connecting with requestors for PR related information. You should also be proficient in managing client escalations, stakeholder relationships, and developing necessary skills to execute current responsibilities effectively. To excel in this role, you should possess a Graduation/Post-Graduation degree with 3-5 years of experience in procurement operations, PR to PO processing, Spot Buy, SLA & KPI Management in Procurement Outsourcing/Managed Services/Procurement Organizations. Strong communication, presentation skills, and a good understanding of Microsoft Office applications are essential. Proficiency in MS Office tools, Project, Ariba/SAP systems, Power BI, Power Automate, as well as good quantitative and analytical skills are preferred. Your roles and responsibilities will involve analyzing and solving lower-complexity problems, interacting with peers within Accenture, limited exposure to clients or Accenture management, receiving moderate-level instruction on daily tasks, and making decisions that can impact your work and that of others. You will be an individual contributor as part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts.,

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary : Up to 3.5 to 4.25 LPA Contact for Further Details: Kamya 9084148502

This entry-level position involves providing 24/7 Operation Support in Real-Time Drilling Operations on a rotating shift pattern. You will be responsible for troubleshooting and resolving issues faced by end-users in real-time within the set SLA. Your responsibilities will include proactively monitoring Real-Time Drilling operations in a confidential working environment globally using web-based applications. You will also be involved in QA/QC of Drilling data in Real-Time, including data from Mud logging, MWD/LWD, reporting data discrepancies, and assisting in their resolution. Additionally, you will provide primary level telephonic and remote support to application end-users and ensure completion of all required training within given timelines. The ideal candidate should have a minimum of 2-4 years of related experience and hold a BE/B. Tech. in Petroleum, BSc, or MSc in Geology. About Us: Weatherford is a leading global energy services company that partners with customers to optimize their resources and realize the full potential of their assets. Our world-class experts provide strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. At Weatherford, you will be part of a community grounded in core values and driven to create innovative solutions for customers. We celebrate each other's successes, grow together, and learn constantly from each other. Together, we are unstoppable. We are One Weatherford.,

We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction. Responsibilities: Being part of the team to address Incidents and Service Requests reported by users of 24/7 - 365 Days work environment. Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Chat, & Offline tickets. Create/ update end-user guides, Service Desk Knowledge Base Articles, Work Instructions and SOPs. Making recommendations to optimize IT performance and to prevent future problems. Meeting the SLAs. Required Skills: Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience). Excellent verbal and written communication skills with email etiquette and customer service skills. Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix. Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues. Good typing skills. Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW). Preferable - ITIL best practices around Service Desk, Incident & Request Management procedures. Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement. Must be flexible to work in rotational shift and rotational week offs.

Job DescriptionPurpose of the role To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. Accountabilities Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices. Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations. Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs. Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality. Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement. Compliance with all regulatory requirements and internal policies related to customer experience. Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas. Management of attrition by working closely with HR in implementing retention initiatives for work force. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Additional Job DescriptionAdditional Job Description Step into a role of Team Manager, where you’ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you’ll need previous experience in: Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader subfunction, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Role & responsibilities Preferred candidate profile

Role & responsibilities 1. Core Talent Acquisition Expertise Experience designing & executing talent attraction strategies (digital, social media, employer branding) Strong background in multi-channel sourcing: referrals, job portals, RPOs, social media, vendors Proven experience in managing end-to-end recruitment funnels Expertise in improving key recruitment metrics: Time-to-fill, Quality-of-hire, Offer-to-join ratio, etc. Experience with Applicant Tracking Systems (ATS) and recruitment analytics 2. Strategic & Leadership Capabilities Experience building and leading large TA teams Experience with strategic recruitment projects (e.g., campus hiring, weekend drives, social media hiring) Ability to coach & guide business leaders on talent planning and interviewing techniques Demonstrated ability to influence senior stakeholders 3. Candidate Experience Focus Demonstrated success in driving candidate experience programs Ability to implement and act on candidate feedback Experience in building employer branding and EVP initiatives 4. Process Excellence & Compliance Hands-on experience in improving recruitment processes through automation/tools Exposure to compliance, internal audits, documentation, and recruitment reportingFamiliarity with market benchmarking, compensation structuring, and internal parity 5. Soft Skills & Professional Traits Strong written and verbal communication (presentation & stakeholder management) High energy, team motivator, culture carrier Adaptable to fast-paced and diverse work environments Skilled in negotiation, conflict management, and influencing 6. Technology & Tools Proficiency in MS Office (Excel, Word, PPT) Familiarity with recruitment tools/platforms (ATS, dashboards, sourcing platforms) Preferred candidate profile 14 years of relevant recruitment experience, of which at least 5 years of experience in a managerial role. • Excellent writing and presentation skills Motivate and energize the team to be candidate-friendly Expertise in managing multiple and overlapping processes and projects to completion. Prioritize effectively to meet the aggressive timelines Proficient in Microsoft Office applications including, but not limited to, Word, Excel, and PowerPoint Capacity to handle challenging issues in a diverse and dynamic work environment. Skilled negotiator with the ability to influence internal stakeholders and external candidates. Hands-on attitude with ability to work in a multi-cultural environment.

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Role & responsibilities:- Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

Position Team Lead Healthcare Process (BPO) Location: Mohali Experience: 4+yrs in BPO (2 yr as T L , healthcare/international process preferred) Salary: Up to 7LPA Responsibilities Lead a team of 15–20 associates in international healthcare (voice process) Monitor and drive KPIs: CSAT, AHT, FCR, attrition & shrinkage Conduct huddles, daily reviews, monthly appraisals, & mentor team members Handle escalations, collaborate with QA, training, WFM for continuous improvement. Requirements 4+ years in Healthcare with at least 2 year as Team Lead Strong analytical skills and KPI ownership Excellent coaching, communication, & Excel/reporting abilities Flexible for rotational shifts, immediate/short notice joining Apply Now: Send your resume at mansi.sharma@manpower.co.in