1049 Sla Jobs - Page 2

Hi all, We are hiring for the role Avaya IVR and ChatBot developer Experience: 8 - 10 Years Location: Remote Notice Period: Immediate - 15 Days Skills: Mandatory Avaya IVR, Avaya OD, Chatbot integrations knowledge, Cloud technologies (Azure), RESTful API SQL Server and above Java, spring boot Apache Tomcat Kubernetes Micro services design Desirable Document Statement systems domain knowledge Mobility development tools Domain Knowledge Avaya IVR, Avaya Orchestration Designer, Chatbot technologies, Azure and Micro services knowledge. Expertise in Java. Proficiency in SQL Server and other databases like mongo. Knowledge of Apache Tomcat, Kubernetes. Proficiency in integrating and consuming REST...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Designation : Senior Manager Medical Coding Operations Skillset : Emergency Department / E&M/ Surgery Location: Airoli , Navi Mumbai Education: Graduate + AAPC / AHIMA / WellSky Certification Experience: 10+ years in Medical Coding, with at least 5 years in team handling with current role as Manager Key Responsibilities: Manage revenue, cost, SLA, and client deliverables Lead and mentor teams (Team Leaders / Sr. TLs / AMs/Mgrs. ) Drive process efficiency, quality, and staff utilization Handle client relationships, calls, and business reviews Plan & forecast operations in alignment with business goals Requirements: Strong domain knowledge in Emergency Department / E&M/ Surgery Experience in c...

Hiring Team Lead for domestic process Location- Zirakpur Salary- 25k to 30k Exp -4+ years experience with bpo industry and must have exp as a Team Lead also Call/WhatsApp@7986969965

Principal Cloud Support Engineer OCI Multi cloud Support Department: Cloud Support / Oracle Cloud Infrastructure Job Summary: Provide expert-level support for Oracle Cloud Infrastructure (OCI) and multi cloud environments. Resolve complex issues and guide customers on best practices. Key Responsibilities: Troubleshoot OCI and multi cloud integration issues. Provide technical guidance on architecture and deployment. Collaborate with engineering teams for escalations. Document solutions and contribute to knowledge base. Ensure SLAs and customer satisfaction. Qualifications: 8+ years in cloud support or engineering. Deep knowledge of OCI, AWS, Azure, or GCP. Strong scripting and automation skil...

We are seeking a seasoned and execution-driven indivudal to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction. This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments. Key Responsibilities: Operations Leadership: - Lead and manage day-to-day operations across client-facing delivery teams....

Company Name: WISSEN INFOTECH Experience: 3-7years Role:-Service Desk Engineer Location:-Hyderabad Only(No work from home) all 5days work from office. Rotational Shifts which includes night shifts and we don't have any transportation/cabs provided. Job Description: We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction. Responsibilities: Being part of the team to address Incidents and Service Requests reported by ...

Location- Gurugram/Noida/Mumbai/Pune Functional Consultant- Oracle EBS (SME) Financials About the Role In this role, you will work on Oracle applications finance modules support for the company's business solutions within a defined Software Development Lifecycle. Supports and assist other developers/team members in testing and debugs of software programs and enhancements to meet project plan goals. Responsibilities Act as Subject Matter Expert on Oracle EBS (SME) Financials (GL, AP, AR, FA, CM, SLA). Possess hands-on experience with Oracle E-Business Suite Release 12, with strong knowledge Oracle Financials. Configure Oracle EBS Modules (GL, AP, AR, FA, CM). Participate in Oracle EBS to Clou...

Operations Manager - Payment Gateway / Switch Development (Fintech)-Dombivli-Palawa-Immediate Joiner Responsibilities We are hiring an operations Manager with strong expertise in Payment Gateway & Switch Operations. The role involves overseeing daily payment transactions, settlement & reconciliation, compliance management, and coordination with banks, networks, and internal teams to ensure smooth and secure payment processing. Key Responsibilities Manage day-to-day operations of payment gateway and switch (authorization, routing, settlements, reconciliation). Monitor transaction success rates, downtime, SLA adherence and ensure timely issue resolution. Coordinate with banks, card networks (V...

Role Overview: You will be responsible for developing, maintaining, and revising daily production reports, SLA, and Metrics in the Compliance function. Your role will involve planning and organizing workflows to meet operational service commitments. You will also be required to develop professional relationships with internal teams to support our teams and clients. Additionally, you will develop staffing strategies for appropriate resource allocation to meet business needs and operational service commitments and objectives. Collaborating with peers in the senior management team to identify global issues and opportunities for improvement will be a key aspect of your role. Key Responsibilities...

Dear Candidate, Greetings from iEnergizer. We are urgently hiring for Service Delivery Leader (SDL) for Domestic Process. Location : Chennai Contact Person : HR SHARAN - 9266364422 Eligibility Criteria: - Person should be having more than 12+ Years of experience & 10+ Years from BPO (Customer Service) Industry. Only aspirants with Sr. Manager & above level will be eligible for this role. Excellent at Site Handling. SDL Operations - Chennai Responsibilities Managing delivery of Domestic account initially. Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 300+ F...

Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance ...

Job Title: SAP CS/SD Consultant (8-10 yrs) S/4HANA Responsibilities: End-to-end ownership of OTC processes: Customer Service, Sales & Distribution, Contract & Pricing, Billing, Credit & Taxes, Back-orders. Translate business requirements into global & scalable system designs. Conduct fit/gap workshops, estimate efforts; ensure solutions align with functional & non-functional requirements and architectural standards. Support implementation & enhancements across modules (SD/CS, MM, FI/CO, PS). Ensure quality: peer reviews, documentation, testing, sign-off. Drive application support, SLA delivery & project implementation. Required Skills: 8-10 years of hands-on experience in SAP SD & CS modules...

About Paisabazaar.com: Paisabazaar.com is India's largest online marketplace for financial products. We help customers compare and choose the best financial products across categories like personal loans, home loans, credit cards, and more. With a strong digital presence and cutting-edge technology, we aim to simplify financial decisions for millions of Indians. Role Overview : Designation: Contact Center TL/AM/Manager - Tele Sales. Product. Location: Mysuru. We are looking for a dynamic and motivated Sales leader to lead a team of sales executives in the Loan segment under the Digital Channel. This role demands strong leadership, excellent communication skills, and a performance-driven mind...

Candidate should have minimum of 10 ~ 12 years of relevant experience of working in all Oracle Financial Products namely General Ledger, Accounts Payable, Accounts Receivables, , Cash Management, e-Expense, Fixed Assets, Global Intercompany , Tax,FAH and SLA Candidate should have minimum of 8 ~ 10 years of exp erience of working in Oracle Financials Solution Design. , Tax, FAH and SLA Should have at least 5 ~ 6 yrs. end to end implementation experience in Oracle Financials implementations working through requirement analysis to go-live Should have experience in data migration, deployment and cut-over activities Knowledge on OIC will be an added advantage. Atleast 1 yr. experience in implemen...

Job Description Mandatory Key skills- Problem Management/RCA/5why/Which methodology are you using for problems Take the ownership to oversee the day to day operations relating to Problem Management and Incident Management. Take overall responsibility for Problem Management and Incident Management receive proactive problem tickets from service providers, coordinate assessment of business impact with Customer and progress tickets to the next stage Ensure cross dependencies across supplier for RCA Submission & Problem Resolution are handled efficiently Coordinate Root Cause Analysis across multiple providers Evaluate and approve recommended solutions to Problems Coordinate production of Request...

Job Description:- Location:- Mumbai Role:- PTP Mandatory Skill Set:- • Accounts Graduate • Good understanding of PTP Accounts payable domain. • Excellent communication & presentation skills which are key for the role. • Have knowledge on PO, Non-Po invoices & credit notes processing. • Coordinate with the internal/customer team to resolve queries/issues. • Knowledge on KPI and SLAs reporting Good to have skills • Working knowledge of Oracle Cloud (Fusion) preferable • Proficient in MS Office applications like Excel and PowerPoint Responsibility of / Expectations from the Role 1. Ensure the accuracy of the deliverables through quality assurance practice 2. Prepare weekly and monthly Dashboard...

The TAC Support Engineer is responsible for providing technical assistance, troubleshooting, and ensuring the seamless operation of OTT and IPTV services. It involves diagnosing and resolving service issues to maintain high-quality video streaming.

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) ----------------------------------------------------------------------------- Job Location: Hyderabad. Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 5 Years Work from office. 5 Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto Rs 5.5 LPA ---------------------------------------------------------------- Graduates with 2 year of international experience Salary upto Rs 7 LPA Language: Proficient in Eng...

Greetings !! We are hiring for----Service Desk Role with Leading IT Company. (Immediate Joiners) Job Location: Bangalore (Electronic City) & PUNE - HINJWADI Candidates residing in Pune and Bangalore can apply for the same. Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Need Immediate Joiners Only International Experience is required Need Graduates with degree JOB DESCRIPTION Language: Proficient in English (Read + Write + Speak) Salary: Rs 5.5 LPA FOR 1 YEARS PLUS EXP Salary: Up to Rs 7 LPA FOR 2 YEARS PLUS EXP Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Se...

96283 73763 Greetings !! We are hiring for----Service Desk Role with Leading IT Company. (Immediate Joiners) Job Location: Bangalore (Electronic City) & PUNE - HINJWADI Candidates residing in Pune and Bangalore can apply for the same. Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Need Immediate Joiners Only International Experience is required Need Graduates with degree JOB DESCRIPTION Language: Proficient in English (Read + Write + Speak) Salary: Rs 5.5 LPA FOR 1 YEARS PLUS EXP Salary: Up to Rs 7 LPA FOR 2 YEARS PLUS EXP Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web,...

Total 4 yrs out of this 1yr TL exp in Mutual Fund SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore..1yr TL exp in Mutual Fund Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Female candidate Perks and benefits PF & ESIC plus Good Leave policy

As an Account Opening Specialist, your main role is to run the process for Account Opening, account maintenance, and account closure related formalities. You are responsible for meeting SLAs and KPIs on a regular basis. Your tasks include verifying requests submitted by Makers to ensure 100% quality, and checking client documentations for compliance with internal KYC policies, Compliance, and Regulatory Requirements. You will need to coordinate with Relationship Teams to ensure business requirements are met. Key Responsibilities: - Run the process for Account Opening, account maintenance, and account closure related formalities - Meet SLAs and KPIs on a regular basis - Verify requests submit...

As an Operations Manager at our company, you will play a crucial role in overseeing the day-to-day operations of multiple Last Mile Hubs in Mumbai. Your responsibilities will include: - Overseeing the smooth and efficient order processing, fulfillment, and delivery operations. - Developing and implementing operational strategies to optimize performance, reduce costs, and improve service levels. - Monitoring key performance indicators (KPIs) and taking corrective actions to address any deviations. You will also be responsible for leading, mentoring, and managing a large team of hub managers, delivery executives, and support staff. This will involve: - Conducting regular performance reviews, p...