Site Technician

Role & responsibilities

• Installation & Commissioning:

  Install, set up, and commission equipment or systems at customer sites, ensuring that they are fully operational and meet all specifications and requirements.

• Maintenance & Repair:

  Conduct routine maintenance, troubleshooting, and repair services to ensure equipment or systems operate efficiently and effectively. Respond to service requests promptly to resolve customer issues.

• Customer Support & Training:

  Provide on-site or remote technical support to customers. Train customers on the proper use and maintenance of equipment and systems to maximize performance and reduce the risk of malfunction.

• Problem Diagnosis & Troubleshooting:

  Perform diagnostic tests and troubleshoot technical issues with equipment or systems, using both analytical and hands-on skills to resolve problems quickly and effectively.

• Documentation & Reporting:

  Maintain detailed records of service activities, including repairs, installations, and maintenance tasks. Document all customer interactions, technical issues, and resolutions. Prepare service reports for management and clients.

• Upgrades & Modifications:

  Provide recommendations for system upgrades, replacements, or modifications to improve performance and reliability. Assist in implementing these changes, as needed.

• Collaboration with Cross-Functional Teams:

  Work with engineering, sales, and support teams to address complex technical issues or customer concerns and contribute to the development of improved products or services.

• Quality Assurance & Compliance:

  Ensure that all services are provided in accordance with industry standards, safety protocols, and regulatory requirements. Promote a culture of quality and safety in all service operations.

Preferred candidate profile

• Experience:

  At least 2-3 years of experience as a Service Engineer, Field Service, Engineer, or in a similar technical support role. Experience with specific equipment or systems related to your industry is highly desirable. Ability to work effectively in a fast-paced team environment.

Perks and benefits

Travel allowance

Food Allowance

Health Insurance

Term Insurance

Provident Fund