Site Supervisor

Key Responsibilities:

1. Cafeteria Operations Management

• Ensure seamless operations of the digital cafeteria platform.
• Monitor cleanliness, hygiene, and safety standards at the site.
• Supervise timely food service and order fulfillment.
• Address and resolve real-time operational issues.

2. Client and Customer Handling

• Act as the on-ground representative of GoKhana for client interactions.
• Collect customer feedback and ensure high levels of satisfaction.
• Share daily reports and updates with the client and internal stakeholders.

3. Vendor Coordination

• Coordinate with food vendors on daily menus, stock, and service times.
• Ensure vendors follow GoKhana SOPs and hygiene standards.
• Monitor vendor staff conduct and professionalism.

4. Platform & Billing Support

• Assist with the GoKhana digital platform for menu updates, issue resolution, and user queries.
• Ensure accurate and timely billing and order tracking.

5. Reporting

• Maintain daily operational reports including sales, customer feedback, vendor performance, and incident logs.
• Escalate site issues to the Cluster Manager or City Lead as needed.

Key Requirements:

Qualifications:

• Graduate or Diploma in Hospitality / Hotel Management / Business Administration preferred.
• 2–5 years of experience in cafeteria, facility, or hospitality operations.

Skills:

• Good communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Basic computer skills; ability to work with mobile apps and dashboards.
• Leadership and team handling abilities.

Additional Requirements:

• Willingness to work in shifts as per client cafeteria timing.
• Comfortable working at client premises across Bangalore.
• Passionate about delivering exceptional food service experiences.