Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Functions:
You will be a member of our AI Platform Team, supporting the next generation AI architecture for various research and engineering teams within the organization. You'll partner with vendors and the infrastructure engineering team for security and service availability You'll fix production issues with engineering teams, researchers, data scientists, including performance and functional issues Diagnose and solve customer technical problems Participate in training customers and prepare reports on customer issues Be responsible for customer service improvements and recommend product improvements Write support documentation You'll design and implement zero-downtime to monitor and accomplish a highly available service (99.999%) As a support engineer, find opportunities to automate as part of the problem management process, creating automation to avoid issues. Define engineering excellence for operational maturity You'll work together with AI platform developers to provide the CI/CD model to deploy and configure the production system automatically Develop and follow operational standard processes for tools and automation development. Including: Style guides, versioning practices, source control, branching and merging patterns and advising other engineers on development standards Deliver solutions that accelerate the activities, phenomenal engineers would perform through automation, deep domain expertise, and knowledge sharing
Amiseq
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